According to media reports on January 18, in response to some netizens claiming that some models of Xpeng Motors have been delisted and cannot be insured, Xpeng Motors’ official customer service said that a specialist will follow up. If you really can’t buy it, there is nothing you can do.
The official customer service of Xpeng Motors said that because the iterative updates of vehicles are indeed relatively fast, there are many car companies and there is some competition in different markets, and some vehicle technologies are iterated and updated very quickly.
Xiaopeng responded that delisted models cannot be insured: Specialists will follow up. If you really can’t buy it, there is nothing you can do.
Therefore, if a vehicle does come on the market, is discontinued, or cannot be produced anymore, we will have corresponding after-sales services to protect our customers.
Indeed, we have received reports from some car owners that they cannot buy insurance outside, or that the renewal costs are relatively expensive. Therefore, we have arranged for corresponding specialists to follow up on the renewal of insurance.
“Unless there is a situation where the vehicle really cannot be insured, no matter how hard you think of, you can’t buy insurance, then there is really nothing you can do.”
Xiaopeng responded that delisted models cannot be insured: Specialists will follow up. If you really can’t buy it, there is nothing you can do.
