According to news on May 18, a car blogger recently exposed a request for help from a ZEEKR 001 owner. According to the owner, there is a problem with the battery of his car and needs to be replaced. It may cost more than 100,000 at his own expense.
The owner of ZEEKR 001 said that he picked up his car in January this year and drove more than 3,000 kilometers in total. Due to a business trip, he left home for two months and charged the car with 80-90% of the battery before leaving. , It was found that the power battery of this car was broken due to not driving it for a long time.
When I bought the car, it was said that there was a lifetime warranty, so I asked about the after-sales service. The other party said that the battery would break down if the tram was not turned on.
Then the owner of the car told about some other experiences of his own, and the original words are here, so I won’t repeat them here, so as not to affect everyone’s judgment:
“I’m really relieved to see everyone helping me so much. What I want to say is that this car company is really irresponsible. If something happens, it is really all kinds of speculation. I dare not reply to my sales service information, just one I keep talking about looking for after-sales service. I also want to contact the former staff of Jihe to see if they have said anything to me.
The term of no warranty for 15 days of parking below 20% power is unheard of. I have always driven a gasoline car. If this clause is common sense for driving a tram, the car company should emphasize it. Instead of talking about the terms when something happened, 90% of the sales staff of Extreme Chlorine did not know about it. Although there are terms, it cannot be a reason for taking insurance.
Many people asked, it’s unbelievable that the power of the battery drops so quickly, and they asked me to contact the car company to check it. The after-sales service of Extreme Chlorine does not know which battery pack of the power battery is broken, and now I need to pay 5,800 yuan for the inspection fee. The reason is that there is no Wei Rui battery in Changsha. The technicians, the technicians have to come from other places and are responsible for his meals, accommodation and wages. I really laughed after hearing that. “
It is worth mentioning that in the ZEEKR 001 user manual, there is indeed a relevant statement: “Damage or failure caused by the following reasons is not covered by the warranty”, including exposing the vehicle to an environment above 50 degrees for more than 15 days; power battery When the battery has been exhausted or is about to be exhausted (the battery is less than 20%), the vehicle has not been used for more than 15 days, etc.
